This year has been a big one for all of us at Central Steel Build. It’s been a year focused on tightening up our operations and systems to allow us to push hard in 2018.
But what have we learned throughout the year that will help us get better? Quite a lot!
Our Customers Are Understanding.
We put in a lot of effort to ensure our buildings go up with as few problems as possible. And most of the time, everything goes smoothly. But with so many people and stages involved it does happen from time to time.
What’s most important is that we do everything we can to sort out problems as they arise. Often, the problems are completely out of our hands, but our customers are always understanding. They appreciate our efforts to move their project forward and overcome obstacles.
Looking back on a project, it’s often our ability to respond quickly to problems that keeps people coming back to us – they know that we can navigate challenges.
Our Business Is Built On Relationships
Every month, about 30% of our quote requests come from new clients. The other 70% come from existing customers and referrals. That is a huge number of people who were so satisfied with our product and service that they’ve decided to build with us again.
We put effort into building the relationships we have with clients, and this is going to become an even stronger focus for our strategy in 2018. Great relationships are the foundation of what we do.
Production Lines Work
In 2017 we introduced a simple, traditional tool to our workshop: the production line. We redesigned the value chain of our workshop to ensure that steel was moving through as efficiently as possible without keeping any of our workers idle.
The production line has increased our output by approximately 30%, and our workers feel more engaged for more of the day.
Our Customers Value Communication
At the end of every project, we ask our clients for feedback and one thing came up frequently: communication. Our clients appreciate being kept in the loop throughout the duration of their project. In line with our culture of continuous improvement, this is something we’ll push and develop in 2018.
We want our customers to feel constantly informed on the progress of their project and we want to open up clear channels for them to check in and ask questions.
We Can Build 443 New Projects In A Year (We Became Even More Experienced)
That’s an average of 41.8 new projects each month. We have directed much of our attention and energy towards ensuring we have the systems to handle this kind of output and that we can continue to grow.
This also means we’re continuing to gather experience across our eight industries. We built a helicopter hangar, an equine vet and a showroom for collectable cars. Experience like this increases the value we have to offer to new clients.
11 Amazing Clever Uses For Horse Hair
1. A violin/cello bow.
Let’s start with the classic use for horse hair. It’s easy to forget just how clever it is to use a horse’s tail hair to make some of the most beautiful music in the world.
2. Horse hair bracelets.
Braiding horse hair allows you to put together interesting patterns that can then be turned into bracelets.
We love the style of these bracelets; simple, neat and wonderful.
3. A horse hair cross.
This relatively simple project makes use of some braided horse hair. For the more pious of you, this is a fantastic way to feel close to your horse while also feeling close to your religion.
4. Horse hair earrings.
Beautiful, simple and elegant – these earrings look excellent. Horse hair can also be dyed to give it a little bit more design character.
5. A horse hair handbag.
Horse hair can be woven into a highly durable fabric. This handbag is a fantastic example of the design possibility of horse hair – often overlooked and forgotten.
6. Horse Hair Tassles.
Of the easiest things to do with old horse hair is to turn it into a tassle. Tassles can be used for a number of things, but most often they’re decorative, bringing a little reminder of your horse into your day.
7. Wristwatch straps.
Although horse hair isn’t used very regularly, it can be a very versatile material. These watch straps are decorated with braided horse hair.
8. Horse Hair Pottery.
Applying horse hair to an un-fired pot can have exquisite results once you do fire it. This is an old technique that results in complex, beautiful works.
9. Horse Hair Jewellery.
We love this idea; setting little cuts of your horses hair into resin to create charms for necklaces.
Believe it or not, horse hair was often used for upholstery. It’s shine and durability gave it a unique appeal.
11. Let birds build nests with it.
A clever, fun little way to use your left over horse hair is to leave it in piles for the birds to pick up.
They’ll take it back to build their nest. If you’re observant and patient enough, you’ll be able to watch the process.
READ MORE: 10 Masterpieces of Art With Horses In Them
READ MORE: 10 Best Horse Films Ever Made
Horses Learn Best From Other Horses They Admire
One of the incredible things about horses is their ability to learn. Dressage is, of course, a great testament to a horse’s ability to understand, remember and perform with a trainer.
But what most people (especially non-horse people) often don’t realise is just how intelligent horses are. Not only can they learn by interacting with a trainer, but they can also learn by watching another horse interact with a trainer.
That means that horses can teach themselves how to do something just by watching another horse do it. Pretty incredible, right?
A lot of you reading this might already know about this, and it’s certainly common knowledge amongst some horse people that allowing a horse to observe training is a great way of easing them into the arena themselves.
But here is where it gets more interesting:
A horse will only learn through observation if they are observing a horse that they respect. If the horse that is in the arena (the demonstrator) is of a higher social status than the horse that is watching (the observer), then the behaviour will be learnt. But if the demonstrator is of lower social status, or it is from a different social group, the observer will not learn the behaviour it watches.
The social lives and minds of horses are much more complex than people often give them credit for.
- Horses can learn from watching other horses, but only under some situations.
WILL LEARN: The horse they are watching has a high social status than them.
WON’T LEARN: The horse they are watching has a lower social status.
The horse they are watching is from a different social group.
To see out horse arenas, download our brochure.